Token Help and FAQs

1. What is Two-Factor Authentication?
2. What is a security code?
3. How do I display the security code?
4. I am unable to login using a security code. What should I do?
5. What happens if I don't enter my security code on the login page?
6. My physical token or mobile device has been lost or stolen. What should I do?
7. Will Two-Factor Authentication work when I am traveling outside the United States?

Two-Factor Authentication generates a unique security code every 30 seconds on your mobile device or physical token, adding a dynamic credential component to your existing login ID and password. This helps prevents unauthorized access to your account, even if your login ID and password have been compromised.

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A security code is a 6 digit code that appears on your physical token or in the Symantec VIP app on your enrolled mobile device.

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If you are using a physical token, push the button to display your security code. If you are using the Symantec VIP app, open the app on your mobile device to display your security code.

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Make sure to enter and submit your security code while it remains valid. Each security code remains valid for 30 seconds. If you need assistance, please call us at 800-435-4000.

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If you are enrolled in Two-Factor Authentication and forget to enter your security code on the login page, we will ask you to provide the security code on a subsequent page.

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Please call Schwab at 800-435-4000. We will provide you with a temporary security code to access your account.

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Two-Factor Authentication will work anywhere you have access to the Internet.

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